Senior IT Analyst

Advert Text

Merton Council is an award-winning Local Authority, implementing a series of major change projects, aimed at enhancing services provided to the local community whilst addressing legislative and efficiency challenges within the business through major Digital improvements. 

We are seeking a dedicated and experienced Senior IT Analyst to join our team on a permanent basis, working 4 days onsite a week at our Garth Road/Amenity Way depot, with 1 day remote working.

Key Responsibilities:

Lead the configuration and implementation of the Environmental Infrastructure Asset Management System: ALLOY, ensuring seamless integration and providing comprehensive training to all users.

Offer continuous support to Street Cleansing staff, addressing technical issues and enhancing system usability.

Conduct refresher training sessions and serve as the primary point of contact for Street Cleansing within the Business Systems Team (BST) to resolve operational issues.

Engage in future projects supporting other business areas, contributing to broader IT initiatives and cross-departmental solutions.

There will also be an opportunity to support other Business Systems such as: M3, Idox Cloud, Taranto (Parking PCN/Permits), 3sixty Environmental, ECINS, Exacom, Microsoft Dynamics 365 CRM with integrations into back-office systems like MAYRISE/ALLOY and M3/Idox Cloud

Business analysis skills along with providing technical support for MAYRISE/ALLOY and managing small/medium sized projects are essential.

This is a rewarding and challenging role, working in an ambitious London Borough working to bring real improvements to people's experience of public services.

We are looking for enthusiastic individuals with relevant skills, experience and energy to support our existing systems and users across departments, whilst also being involved in exciting change projects as part of the council's IT transformation programme.

The ideal candidate will be self-starter and customer focused professional with experience of working in an IT systems support role within a large, complex business service. You will be experienced in analysing, developing and implementing solutions to challenging technical problems, working collaboratively with internal and external stakeholders, participating in projects, and comfortable with communicating at both technical and business levels.

You will be joining a professional and friendly team with a diverse range of experience and knowledge. 

Merton Council additionally offers hybrid working, excellent holiday entitlement, and a competitive salary, and membership in the Local Government Pension Scheme.

If you would like to know more about the role, please contact Jose Diaz at: jose.diaz@merton.gov.uk

For you to be considered for this role, you must complete the four shortlisting selection questions fully and appropriately. These are the equivalent of a first interview, your responses will be scored, and you will be invited to interview accordingly.

Please be note that the job advertisement may be closed earlier than advertised depending on the volume of applications received. We will be reviewing applications as and when received.

Closing date: 27th December 2024