Passenger Operations Supervisor

Merton is London’s best-kept secret, with beautiful open spaces, excellent transport links, ambitious plans to improve quality of life across the borough, and an unmatched sporting heritage. We offer structured career progression and a strong focus on enabling positive change through effective management and leadership.

We are Merton United – One Borough, One Team.

Merton is looking to recruit a Passenger Operations Supervisor to oversee our in-house Passenger Transport team. The team currently deploys up to 30 vehicles each day to support adults and young people travelling from their homes to educational establishments and other activities.

The Passenger Operations Supervisor is responsible for the effective, safe, and compliant operation of the Passenger Transport Service. This is a visible, site-based leadership role. The post holder will be responsible for the daily dispatch of vehicles and staff during morning and afternoon operations, ensuring sufficient staffing levels are maintained to meet service requirements. They will oversee the safe and legal operation of the service, uphold and implement Merton’s policies and procedures, act as a key holder for the office, and provide first-line management support for a team of approximately 20-25 Driver/Attendants and Passenger Assistants.

In addition to day-to-day operational management, the Passenger Operations Supervisor will provide effective leadership and support to Driver/Attendants and Passenger Assistants, promoting high standards of performance, attendance, conduct, and customer care. The post holder will play a key role in ensuring compliance with all relevant transport legislation, safeguarding requirements, health and safety regulations, and Council policies. They will support staff development through coaching, guidance, and performance management, contribute to service improvement initiatives, and help ensure that passengers receive a safe, reliable, and high-quality transport service.

The Passenger Operations Supervisor will work as part of a team alongside two other Passenger Operations Supervisors. To meet the needs of the service, Passenger Operations Supervisors work Monday to Friday on a shift basis, covering the operational hours of the service, which are currently 6:30am to 6:00pm.

Please visit our Why Work for Us page on our website for more information about our excellent range of benefits, which go beyond salary and offer flexibility to support your lifestyle and wellbeing:

Work for Merton: Working for Us | Merton Council
https://www.merton.gov.uk/jobs/working-us#toc-family-friendly-policies-and-flexible-benefits