We are looking for an experienced and motivated Senior Housing Options Adviser to join our Housing Options Service.
This is an exciting opportunity for an experienced housing professional who has a strong knowledge of homelessness legislation and wants to take the next step in their career. You will play a key role in delivering a high-quality homelessness prevention and housing options service, managing complex cases while providing guidance and support to Housing Options Advisers.
Working in a busy frontline environment, you will ensure customers receive accurate, timely and solution-focused advice, with a strong emphasis on preventing and relieving homelessness wherever possible.
Key responsibilities
As a Senior Housing Options Adviser, you will:
- Manage a caseload of complex homelessness and housing options cases, ensuring appropriate and timely action.
- Manage a Team of Housing Options Caseworkers
- Undertake detailed homelessness assessments and make robust decisions in accordance with relevant legislation, statutory guidance and Council policies.
- Develop effective Personalised Housing Plans and identify practical options to prevent or relieve homelessness.
- Provide advice and guidance to Housing Options Advisers on complex cases, legislation, policy and good practice.
- Support the Team Manager with case reviews, quality assurance and performance monitoring.
- Assist with the day-to-day coordination of the service, including responding to urgent cases and operational pressures.
- Support the induction, coaching and development of new and existing staff.
- Work effectively with internal services, landlords, accommodation providers, statutory agencies and voluntary-sector organisations.
- Identify opportunities to secure or maintain accommodation within the private rented sector.
- Ensure case records, decisions and correspondence are accurate, comprehensive and completed within required timescales.
- Respond professionally to escalated enquiries and contribute to responses to complaints, councillors and other stakeholders.
- Promote a customer-focused service while managing expectations and making clear, evidence-based decisions.
