Adult Social Care Business Support Hub Manager

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About the Role

Are you a strategic & operational thinker with a passion for improving adult social care services? Merton Council is seeking a dynamic and experienced Business Support Hub Manager to lead and coordinate our Adult Social Care Business Support Hub.

This new pivotal role will provide leadership and operational oversight to ensure the effective delivery of business support services across adult social care, integrated care and public health. You will work closely with senior managers, social work teams, and external partners to drive performance, improve systems, and support the delivery of high-quality care services.

Social Care is special here, so come join the team

Come and work in a supportive environment at Merton Council, where you’ll do a social care role that matters in a place where you matter.

Our ‘social care roles/staff’ do important jobs, and we’re focused on looking after you so you can look after others.

Our people stay because we have a great culture, and staff tell us their colleagues are the best thing about working here. 

 Key Responsibilities

• Lead and manage the Business Support Hub, overseeing a team of Business Support Officers.
• Lead specific projects ensuring they are delivered on time to a high standard.
• Develop and implement efficient administrative systems and processes to support adult social care operations that ensure compliance with relevant legislation, policies, and procedures.
• Build strong relationships with stakeholders, ensure timely and effective communication.
• Foster a culture of continuous improvement and high customer satisfaction.

 About You

We’re looking for someone who:

• Has significant experience in business management within a public sector or social care setting.
• Demonstrates strong leadership and people management skills.
• Is confident in using data and performance information to drive service improvement.
• Understands the complexities of adult social care and the importance of integrated support systems.
• Is proactive, adaptable, and committed to delivering excellent public services.

Additional Information

-We pride ourselves on being a diverse, tolerant and welcoming Borough and we aim to create a workforce which reflects the community we serve. 

-As an inclusive employer, we welcome applications from all backgrounds and look forward to receiving your application.

-We are proud to be recognised as a Disability Confident employer.

What we offer

Please see our why work for us page on our website for more information about a great range of benefits that go beyond salary and offer flexibility to suit you.